Shop program terms
The terms a glass shop accepts when it joins EGR's shop program: Leads, the CRM, the Voice Agent and the website quote form.
Last updated November 14, 2026.
Prices and terms are subject to change. EGR reserves the right to change them at any time. Billing and dispatch are not active yet.
The program
Who these terms are between
EGR means Emergency Glass Repair. The Shop means the glass shop that signs up.
Accepting these terms
The Shop accepts these terms when it sends the shop signup form or starts using any part of the program.
Review
EGR reviews every signup. No leads are sent to a shop until it is approved.
An independent business
The Shop is an independent business. It gives its own quote, does the work, and is responsible for the work and its warranty.
Service areas
Service area
The Shop's service area is the list of ZIP codes EGR has approved for the Shop, for each type of lead the Shop has chosen. A type of lead is a kind of work on the signup form, such as auto glass.
Exclusive
While the Shop's account is paid, EGR does not give a ZIP code in the Shop's service area to another shop for the same type of lead.
No promise of volume
EGR does not promise any number of leads or any amount of work.
Prices and payment
Prices
The prices are those on the For Shops page. Lead prices depend on the market, and EGR confirms them to the Shop in writing before the Shop is charged.
Booked jobs
The Voice Agent and the website quote form are charged for each booked job. A job is booked when an appointment for it is set through the Voice Agent or the website quote form.
Billing
EGR charges the Shop's credit card once a month.
A declined card
If a charge to the Shop's card is declined, EGR emails the Shop. The Shop has 7 days from the declined charge to pay. If the amount is still unpaid after 7 days, EGR may suspend the Shop's services and open the Shop's service area to the next shop. Once an area has been opened, a later payment does not guarantee it back.
Changes
Prices and these terms are subject to change. EGR reserves the right to change them at any time. EGR posts a change on this website or emails it to the Shop, and the change applies from then on.
Leads and customers
How leads arrive
EGR sends each lead by email and by text message to the address and mobile number the Shop gives. The Shop agrees to receive those messages, and can stop the text alerts by replying STOP.
Customer details
The Shop uses a customer's details only to quote, schedule, do and stand behind that customer's job. The Shop does not sell or share them.
Showing the Shop to customers
EGR may show the Shop's name, location and description to customers whose requests the Shop is handling. EGR shows the Shop's phone number only if the Shop turns that setting on.
Voice Agent call recordings
What a shop agrees to when it connects its phone numbers to the Voice Agent.
Recording
The Shop authorizes EGR to answer calls to the telephone numbers the Shop connects to the Voice Agent, and to record, transcribe and store those calls. Call data means the audio of a call, its transcript, the caller's telephone number and the details the caller gives.
Use to run the service
EGR uses call data to provide the Voice Agent to the Shop: to take down the caller's request, pass it to the Shop, book the job, count booked jobs for billing and answer questions about a call.
Use to build and improve
The Shop grants EGR a non-exclusive, worldwide, royalty-free license to use call data to develop, train, test and improve the Voice Agent and EGR's other products and services, including those EGR provides to other shops. The license continues after these terms end for call data collected before they end.
Ownership
EGR owns the Voice Agent and its software, models, scripts and prompts, and every improvement to them, including improvements made using call data. The Shop keeps its relationship with its own customers.
What callers are told
The Voice Agent tells every caller, at the start of the call, that the caller is speaking with an automated assistant, that the call is recorded, and that recordings are used to handle the request and to improve the service. The Shop does not remove, shorten or talk over that notice.
The Shop's part
The Shop confirms it has the right to connect its telephone numbers to the Voice Agent. The Shop tells its own employees that calls answered or transferred by the Voice Agent are recorded. If the Shop has a privacy notice, it says there that calls may be answered by an automated assistant provided by EGR and may be recorded.
Limits on EGR
EGR does not sell call data, and does not use it to market another shop's services to the Shop's callers. Before call data is used to train the Voice Agent, EGR removes names, telephone numbers, street addresses and payment details where that is reasonably practicable. EGR keeps call data secure and limits access to the people and service providers who need it.
No card numbers
The Voice Agent does not take card numbers. If a caller starts to read one out, the Voice Agent stops them.
If a caller asks for deletion
If a caller asks the Shop or EGR to delete a recording, whoever receives the request tells the other. EGR then deletes the recording and its transcript from its active systems and leaves them out of future training, unless the law requires EGR to keep them.
Switching it off
EGR stops recording the Shop's calls when the Shop's numbers are disconnected from the Voice Agent.
Following the law
EGR and the Shop each follow the laws that apply to them on recording telephone calls, automated assistants and personal information.
Ending
Month to month
These terms run month to month. EGR or the Shop can end them at the close of a billing month by telling the other in writing. Email is enough.
What continues
The parts about customer details, the license to use call data and ownership continue after these terms end.
Questions
Call (800) 219-4038
Contact details will appear here when they are confirmed.
When this page changes, the date at the top changes with it.