Privacy

What EGR collects when you send a request or call, what it is used for, and who sees it.

Last updated November 14, 2026.

What we collect

When you send a request
Your name, and a phone number or an email address. Your service ZIP code. What needs glass: the vehicle's year, make, model and body style, or your own description. The vehicle identification number (VIN) if you choose to give it. Which glass, how the damage happened if you tell us, your answers about its equipment, how soon you need it and how you plan to pay, and anything you type in the notes.
When you call
Your phone number and what you tell us about the job. Calls may be recorded and written out as text, so a request can be checked later and so we can improve how calls are handled, including by our staff and our automated phone assistant.
When a glass shop signs up
The shop's name, a contact name, phone number, email address, website, city and state, the services it offers and the ZIP codes it covers.
While you use this website
Our web host keeps ordinary server records: the internet address a visit came from, the time and the page asked for. The request form counts how many requests arrive from one connection so it can stop abuse. It keeps a scrambled code for that count, not the address itself.
What we do not ask for
Card numbers, bank details, insurance policy numbers, Social Security numbers or driver's license numbers. Please leave them out of the notes.

To handle your request
To work out the right glass, contact you about price and timing, do the job, and answer questions about it afterward.
To keep records
Quotes, invoices and job notes are kept as business records.
To keep the service working
To stop spam and misuse of the forms, and to fix problems.

EGR
The people who review requests, answer calls and run jobs.
The glass shop that takes your job
EGR works with independent glass shops. If one of them is better placed to do your job, we pass your request to that shop so it can contact you. A shop is shown the job and its ZIP code first. It sees your name and contact details only after it accepts the job.
Companies that run our systems
Web hosting, email and phone providers handle this information for us so the service can work.
When the law requires it
For example, in answer to a court order.
Nobody else
We do not give or sell your details to advertisers, data brokers or mailing lists.

No tracking
This website does not use advertising cookies or visitor-tracking tools.
A request in progress
While you fill in a request, your answers are held in your browser so they are not lost when you change pages. They are cleared when the request is sent or the tab is closed.

How long it is kept
Request and job records are kept for as long as they are needed for the job, for questions about it afterward and for business records.
See, correct or delete
Ask us what we hold about you, or ask us to correct or delete it. We will, unless a record has to be kept, such as an invoice.
Children
This website is for adults arranging glass service. We do not knowingly collect details from children under 13.

When this page changes, the date at the top changes with it.